Get help: help center, live chat and What's new

Open Help & chat to read the help center or start a live chat with us. On a computer it's at the bottom of the sidebar. On a phone, tap the More tab, then Help & chat.

Read the help center

1. Open Help & chat.
2. Tap Help center.

The help center opens in a new tab, at help.lotmaster.app.

Chat with us

1. Open Help & chat.
2. Tap Live chat.

The chat opens inside Lotmaster, on top of the page you're on. Type your question and send it.

When we reply

When we've answered and you haven't read it yet, you'll see a number:

• on Help & chat and Live chat
• as an amber dot on the More tab, on a phone

Open Live chat to read it.

If it says Live chat (unavailable right now)

The chat couldn't connect. Try again in a little while. The help center and What’s new still work. You can also email us at [email protected].

What's new

Tap What’s new, under Help & chat, to see the latest changes to Lotmaster. It opens in the app. It never pops up by itself.

Where Help & chat isn't

The setup wizard and the spreadsheet import fill the whole screen, without the menu. To get help from there, tap Finish later or close the import first.

Tips for a quick answer

• Say which page you're on, using the names you see in the app, like Sell → To review.
• Say what you tapped and what happened, including any message word for word.
• If it's about one item, give its reference number, like HM-0412.

Sometimes it's quicker for us to look at your shop ourselves. When we do, it's read only, and the shop's owner can see each visit in Settings. See Support visits: when our team looks at your shop.

Related

• What Lotmaster does and how the app is laid out
• Support visits: when our team looks at your shop
• The setup wizard, step by step