How can we help you?
Search for any helpful articles from our team to find an answer to your question.
Getting started
Everything you need for your first day with Lotmaster.
Account, helpers and your data
Invite helpers, download your data, and see when our support team has looked at your shop.
Plans and billing
What each plan includes, your free trial, and changing or cancelling your plan.
Reports and profit
See what sold, where it sold and what you made on it.
People, consignment and newsletter
Track consigned items and pay consignors, and send newsletters to your subscribers.
Website payments
Take card payments with your own Stripe account, set up shipping, and handle refunds and sales tax.
Your website
Pick a theme, publish your website, connect your own domain and answer buyers' questions.
Selling and shipping orders
The Sell tab: record sales, check what needs review, and pull, pack and ship your orders.
eBay
Connect eBay, import your listings, list and update items, and see how sales and fees come in.
Storage locations
Set up your buildings, shelves and bins, print labels, and move items so you always know where things are.
Items and inventory
Add items, fill them in from photos, set up item types, and keep track of every copy and status.
Importing your stock
Bring in stock you already have, from a spreadsheet or from Vendoo and List Perfectly.